Frequently asked questions

Here are the most asked questions. We hope, that you will find your answer here. If not, please write to us on the support webpage. 

Synchronisation not working

✔️check that you have enough storage on your iCloud account

✔️ make sure that iCloud Drive and Pencility are allowed in your iCloud settings (under the Apple ID tab in Settings)

✔️ have a look at your iCloud Storage usage (Settings -> Apple ID -> iCloud -> Manage Storage), can you see Pencility in the list?

✔️ Synchronization is then performed up to 2 minutes after you write something.

Writing task with apple pencil
This feature is managed by Apple, it’s called Scribbe ( and it’s currently only available for US English and Chinese.
If you want to use this feature, you need to change the add the English keyboard to your iPad. Apple may be adding new languages into this feature with upcoming releases of iPadOS.
To add keyboard:
  1. Open Settings
  2. Select General
  3. Click to Keyboard and then to Keyboards
  4. Click to Add New Keyboard and select English (US)